Payment, Shipping & Returns Policy
We accept the following card payment options:
Delivery from date of order to receiving your item is between 3 - 7 working days. Unfortunately, we cannot offer specific times for the delivery at any point but the courier service is an all day schedule from 8am - 6pm. We do offer a saturday delivery at an extra cost. If there is a specific date you would like your item booked out, please state so in the comment box upon checkout. The delivery service provided is a kerbside delivery and the courier will only take your item to your front door. Please be advised if you live in a flat or an apartment block this will be the first outside door the courier comes into contact with and not neccessarily the door to your premises. The courier will not come into your property at any point.
Before signing for your delivery you should check that there is no damage to your item, the driver should wait whilst you do this. If your item has been damaged please refuse the delivery and contact us to advise of this as soon as possible. Once signed for we will not entertain any claims for damaged goods.
Every effort is made to adhere to the delivery schedule, but it may be delayed in circumstances beyond our control.>Returns Policy
Customers can return items purchased from us at your own cost, in accordance with distant selling regulation 17, providing you do so within 7 working days of receiving them, in their original packaging, unused & undamaged and without explanation, but it is nice to know why for our own peace of mind. Please note that if you want to return an item back to us, we suggest you send it back to us either by registered post or by courier, to allow you to confirm we have received it. Please note that bespoke items are non returnable as stated within the Distance Selling Regulations.
Please note we are not liable in anyway for goods that are lost or damaged in transit to us, so please ensure you package items you want to return carefully, it's only fair to us as we have to sell them on. All items that are returned to us will be inspected to ensure they are unused and undamaged, providing they are we will arrange a refund either by cheque or credit card for item(s) returned to us, less any delivery and transaction charges incurred.
Lastly please note if you reject or refuse to accept delivery of your order and send the item(s) back to us via our courier, you will incur a return delivery charge as it is not fair to expect us to pay the return delivery charge for an order you no longer want. So please ensure you carefully read the item descriptions, before ordering to avoid any mistakes and if you need any help whatsoever please email firstname.lastname@example.org or phone: 0191 489 7227 between 9am to 5pm, 5 days a week. If you are refusing or returning an order you must let us know, you can contact us on 0191 489 7227. Customers should check all fabrics within 2 working days of delivery to them for the correct colour and any faults before cutting or using the fabric as claims cannot be entertained thereafter. Fabrics that are delivered folded should be unfolded upon delivery within 48hrs.
We hope this information will help our customers use the website and if you think of something which is missing from our buying information page, please email us to let us know.